Privacy Policy

Consolutech Company Limited ("Consolutech", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, cloud platforms, and services, including but not limited to MQTT Broker, IoT Cloud, AIoT platforms, and related cloud solutions (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, company name, phone number
• Account registration and billing information
• Contact information provided through forms or support channels

1.2 Technical & Usage Information

• IP address, device type, browser type
• Log data, access time, usage statistics
• MQTT / IoT metadata (excluding payload content, unless explicitly required for service operation)

1.3 Customer Data

Customer data transmitted or processed through our cloud services remains the property of the customer. Consolutech does not claim ownership of customer data.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Services
• Improve performance, reliability, and security
• Manage accounts, billing, and customer support
• Monitor system usage and prevent abuse or unauthorized access
• Comply with legal and regulatory obligations

3. Data Sharing and Disclosure

We do not sell personal data. We may share information only in the following cases:

• With trusted service providers (e.g. cloud infrastructure, payment processors) under confidentiality obligations
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, safety, and security of Consolutech, our users, or the public

4. Data Security

We implement appropriate technical and organizational security measures, including encryption, access control, and monitoring, to protect data against unauthorized access, alteration, or loss.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or contractual obligations.

6. International Data Transfers

Our services operate on a global cloud infrastructure spanning over 120 countries. Your data may be processed in data centers located outside your country of residence, in compliance with applicable data protection laws.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing activities
• Withdraw consent where applicable

Requests can be submitted via our contact channels.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our website contact page.